NMS Status Page

This is the status page of NETWAYS Managed Services. In case of service interruptions we will keep you informed here.

18 September 2019 11:45 Europe/Berlin

Issues with Network

     
Systems:   We are experiencing interruptions on our Network systems. We are looking into the cause of the issues and we will post an update as soon as possible.
Start:   2019-09-20 at 08:00 Europe/Berlin
End:    
Description:   The NETWAYS SDN (Software defined networking) is currently facing some issues. All customers of the NETWAYS cloud and all customers of the NWS platform are affected. We are working hard to resolve this issue.
Affected:   All customers of the NETWAYS cloud (OpenStack) and all customers of the NWS platform are affected.
17 September 2019 14:44 Europe/Berlin

General Announcement: [Reminder] Limited Service (Managed Services) - Company Event 2019-09-20

     
Systems:   General Announcement: [Reminder] Limited Service (Managed Services) - Company Event 2019-09-20
Start:   2019-09-20 at 08:00 Europe/Berlin
End:   2019-09-20 at 18:00 Europe/Berlin
Description:   NETWAYS Managed Services Team is hosting a company event starting 2019-09-20 08:00 AM CET to 2019-09-20 06:00 PM CET. We apologize for the inconvenience you might experience during that time period because we are not available. This includes contact requests via telephone or mail (service@netways.de). We will take care of your requests after that. In urgent cases you are able to call our 24x7-Support, if ordered.
Affected:   All Customers with Managed Hosting
10 September 2019 17:15 Europe/Berlin

SOLVED - Issues with Hardware

     
Systems:   SOLVED - Issues with Hardware
Affected:   All Customers with Virtual Machines
Start:   2019-09-10 at 15:18 Europe/Berlin
Recovery:   2019-09-10 at 15:49 Europe/Berlin
Description:   We have implemented a fix for the interruptions on our Hardware. All systems are operational again.
Add. Info:   We could identify a faulty network driver on one of our hypervisors and have managed to replace it with a working version.
06 September 2019 20:55 Europe/Berlin

UPDATE - Issues with

     
Systems:   UPDATE - Issues with
Affected:   All Customers with Managed Hosting / Shared Firewalls
Start:   2019-09-06 at 19:57 Europe/Berlin
Description:   We have identified the cause of the DDos-Attack on our systems and are working on solving the problem. We will post an update as soon as possible.
Add. Info:   All Customers with Managed Hosting / Shared Firewalls
06 September 2019 20:07 Europe/Berlin

Issues with Network

     
Systems:   Issues with Network
Affected:   All Customers with Managed Hosting
Start:   2019-09-06 at 19:57 Europe/Berlin
Description:   We are experiencing interruptions on our Network systems. We are looking into the cause of the issues. We will post an update as soon as possible.
04 September 2019 17:56 Europe/Berlin

Maintenance Announcement for Network

     
Systems:   Maintenance Announcement for Network
Affected:   All Customers with Virtual Machines
Start:   2019-09-05 at 22:00 Europe/Berlin
End:   Planned for 2019-09-06 at 01:00 Europe/Berlin
Description:   During the above period we are going to perform maintenance work on our Network systems. Short interruptions are expected.
Add. Info:   Due to an urgent reconfiguration of the SDN components, connection aborts may occur. Only virtual machines on our OpenStack platform are affected. We apologize for the inconvenience.
27 August 2019 14:55 Europe/Berlin

Issues with Ceph Storage

     
Systems:   Issues with Ceph Storage
Affected:   All Customers with Managed Hosting / NFS Storage / Virtual Machines
Start:   2019-08-27 at 14:45 Europe/Berlin
Description:   We are experiencing interruptions on our Ceph Storage systems. We are looking into the cause of the issues. We will post an update as soon as possible.
Add. Info:   We are currently experiencing problems in our CEPH cluster, which can lead to stuck requests to any data located in it. We will inform you again as soon as the problems are completely solved.
22 August 2019 13:03 Europe/Berlin

Issues with Firewall

     
Systems:   Issues with Firewall
Affected:   All Customers with Managed Hosting / Shared Firewalls
Start:   2019-08-22 at 12:16 Europe/Berlin
Description:   We are experiencing DDos-Attack on our Firewall systems. We are looking into the cause of the issues. We will post an update as soon as possible.
Add. Info:   We have identified the cause of the DDoS and are working on mitigating it.
16 August 2019 21:09 Europe/Berlin

UPDATE - Issues with Firewall

     
Systems:   UPDATE - Issues with Firewall
Affected:   All Customers with Shared Firewalls
Start:   2019-08-16 at 21:05 Europe/Berlin
Description:   We have identified the cause of the DDos-Attack on our Firewall systems and are working on solving the problem. We will post an update as soon as possible.
Add. Info:   All Customers with Shared Firewalls
16 August 2019 20:54 Europe/Berlin

Issues with Firewall

     
Systems:   Issues with Firewall
Affected:   All Customers with Managed Hosting / Shared Firewalls
Start:   2019-08-16 at 20:30 Europe/Berlin
Description:   We are experiencing DDos-Attack on our Firewall systems. We are looking into the cause of the issues. We will post an update as soon as possible.
14 August 2019 18:57 Europe/Berlin

UPDATE - Issues with Firewall

     
Systems:   UPDATE - Issues with Firewall
Affected:   All Customers with Managed Hosting / Shared Firewalls
Start:   2019-08-14 at 17:45 Europe/Berlin
Description:   We have identified the cause of the DDos-Attack on our Firewall systems and are working on solving the problem. We will post an update as soon as possible.
Add. Info:   All Customers with Managed Hosting / Shared Firewalls
14 August 2019 15:31 Europe/Berlin

Issues with Firewall

     
Systems:   Issues with Firewall
Affected:   All Customers with Managed Hosting / Shared Firewalls
Start:   2019-08-14 at 15:26 Europe/Berlin
Description:   We are experiencing DDos-Attack on our Firewall systems. We are looking into the cause of the issues. We will post an update as soon as possible.
Add. Info:   We have identified the cause of the DDos-Attack on our Firewall systems and are working on solving the problem.
14 August 2019 11:14 Europe/Berlin

Issues with Firewall

     
Systems:   Issues with Firewall
Affected:   All Customers with Managed Hosting / Shared Firewalls
Start:   2019-08-14 at 10:58 Europe/Berlin
Description:   We are experiencing DDos-Attack on our Firewall systems. We are looking into the cause of the issues. We will post an update as soon as possible.
Add. Info:   We are experiencing attacks once again. Those are filtered after some time, but as a result your services may respond slower as usual. We will inform you, as soon as those problems are solved.
12 August 2019 8:57 Europe/Berlin

UPDATE - Issues with Firewall

     
Systems:   UPDATE - Issues with Firewall
Affected:   All Customers with
Start:   2019-08-11 at 13:30 Europe/Berlin
Description:   We have identified the cause of the DDos-Attack on our Firewall systems and are working on solving the problem. We will post an update as soon as possible.
Add. Info:   All Customers with
11 August 2019 17:42 Europe/Berlin

UPDATE - Issues with Firewall

     
Systems:   UPDATE - Issues with Firewall
Affected:   All Customers with Managed Hosting
Start:   2019-08-11 at 13:30 Europe/Berlin
Description:   We have identified the cause of the DDos-Attack on our Firewall systems and are working on solving the problem. We will post an update as soon as possible.
Add. Info:   All Customers with Managed Hosting
11 August 2019 16:07 Europe/Berlin

Issues with Firewall

     
Systems:   Issues with Firewall
Affected:   All Customers with Managed Hosting
Start:   2019-08-11 at 13:30 Europe/Berlin
Description:   We are experiencing DDos-Attack on our Firewall systems. We are looking into the cause of the issues. We will post an update as soon as possible.
Add. Info:   We are experiencing attacks once again. Those are filtered after some time, but as a result your services may respond slower as usual. We will inform you, as soon as those problems are solved.
11 August 2019 11:58 Europe/Berlin

SOLVED - Issues with Firewall

     
Systems:   SOLVED - Issues with Firewall
Affected:   All Customers with Managed Hosting
Start:   2019-08-11 at 10:40 Europe/Berlin
Recovery:   2019-08-11 at 11:35 Europe/Berlin
Description:   We have implemented a fix for the DDos-Attack issues on our Firewall. All systems are operational again.
Add. Info:   Attack is still running, but our DDoS mitigation-unit filters all suspicious traffic. Additionally we implemented several fixes. All systems are fully operational without any disturbance since 11:35 AM CET.
11 August 2019 11:33 Europe/Berlin

Issues with Network

     
Systems:   Issues with Network
Affected:   All Customers with Managed Hosting
Start:   2019-08-11 at 10:40 Europe/Berlin
Description:   We are experiencing DDos-Attack on our Network systems. We are looking into the cause of the issues. We will post an update as soon as possible.
Add. Info:   The attack is still running, but our DDoS mitigation-unit filters all suspicious traffic.
07 August 2019 13:54 Europe/Berlin

SOLVED - Issues with Hardware

     
Systems:   SOLVED - Issues with Hardware
Affected:   All Customers with Managed Hosting
Start:   2019-08-07 at 06:10 Europe/Berlin
Recovery:   2019-08-07 at 13:53 Europe/Berlin
Description:   We have implemented a fix for the interruptions on our Hardware. All systems are operational again.
Add. Info:   The crashes hypervisor was fixed. All Services are up and running again.
07 August 2019 12:20 Europe/Berlin

UPDATE - Issues with Hardware

     
Systems:   UPDATE - Issues with Hardware
Affected:   All Customers with Managed Hosting
Start:   2019-08-07 at 06:10 Europe/Berlin
Description:   this morning at 6:10am one of our hypervisor crashed. NWS services are up and running again. The NWS Cloud has still some issues. We are working on that issue. The crashed hypervisor was isolated and all services were migrated
Add. Info:   All Customers with Managed Hosting
07 August 2019 12:19 Europe/Berlin

Issues with Hardware

     
Systems:   Issues with Hardware
Affected:   All Customers with Managed Hosting
Start:   2019-08-07 at 06:10 Europe/Berlin
Description:   We are experiencing interruptions on our Hardware systems. We are looking into the cause of the issues. We will post an update as soon as possible.
Add. Info:   this morning at 6:10am one of our hypervisor crashed. Some services of our NWS environment are still down. We are trying to resolve the problems as fast as possible.
02 August 2019 8:13 Europe/Berlin

Maintenance End for Network

     
Systems:   Maintenance End for Network
Affected:   All Customers with Managed Hosting
End:   2019-08-02 at 06:00 Europe/Berlin
Description:   The scheduled maintenance has been completed successfully. All systems are fully operational. No interruptions occurred.
26 July 2019 15:02 Europe/Berlin

Maintenance Announcement for Network

     
Systems:   Maintenance Announcement for Network
Affected:   All Customers with Managed Hosting
Start:   2019-08-01 at 22:00 Europe/Berlin
End:   Planned for 2019-08-02 at 06:00 Europe/Berlin
Description:   During the above period we are going to perform maintenance work on our Network systems. No interruptions are expected.
Add. Info:   In the mentioned timeframe our link carrier is doing a maintenance at our link between the following POPs: Nuremberg4 - Nuremberg6. Due to our redundant network design, our customers will not have any outage. If you have questions about this maintenance, please do not hesitate to contact us via service@netways.de
26 July 2019 8:46 Europe/Berlin

General Announcement: Limited Service (Managed Services) - Company Event 2019-09-20

     
Systems:   General Announcement: Limited Service (Managed Services) - Company Event 2019-09-20
Start:   2019-09-20 at 08:00 Europe/Berlin
End:   2019-09-20 at 18:00 Europe/Berlin
Description:   NETWAYS Managed Services Team is hosting a company event starting 2019-09-20 08:00 AM CET to 2019-09-20 06:00 PM CET. We apologize for the inconvenience you might experience during that time period because we are not available. This includes contact requests via telephone or mail (service@netways.de). We will take care of your requests after that. In urgent cases you are able to call our 24x7-Support, if ordered.
Affected:   All Customers with Managed Hosting
10 July 2019 12:12 Europe/Berlin

General Announcement: Limited Service - Company Event 2019-07-26

     
Systems:   General Announcement: Limited Service - Company Event 2019-07-26
Start:   2019-07-26 at 10:00 Europe/Berlin
End:   2019-07-26 at 13:30 Europe/Berlin
Description:   NETWAYS is hosting a company event starting 2019-07-26 10:00 AM CET to 2019-07-26 13:30 PM CET. We apologize for the inconvenience you might experience during that time period because we are not available. This includes contact requests via telephone or mail (service@netways.de and support@netways.de). We will take care of your requests after that. In urgent cases you are able to call our 24x7-Support, if ordered.
Affected:   All Customers with Support Contract / Managed Hosting
03 June 2019 15:18 Europe/Berlin

SOLVED - Issues with Network

     
Systems:   SOLVED - Issues with Network
Affected:   All Customers with Managed Hosting
Start:   2019-06-03 at 14:00 Europe/Berlin
Recovery:   2019-06-03 at 14:15 Europe/Berlin
Description:   We have implemented a fix for the interruptions on our Network. All systems are operational again.
Add. Info:   There was a problem with a newly generated DNS configuration file which caused an outage in DNS resolution on all slave DNS Servers.

The old configuration was restored immediately, all systems are operational again. |

07 May 2019 7:45 Europe/Berlin

Maintenance End for Network

     
Systems:   Maintenance End for Network
Affected:   All Customers with Managed Hosting / Virtual Machines / Shared Loadbalancers / Shared Firewalls
End:   2019-05-07 at 00:12 Europe/Berlin
Description:   The scheduled maintenance has been completed successfully. All systems are fully operational. No interruptions occurred.
Add. Info:   The maintenance has been successfully completed.
03 May 2019 12:49 Europe/Berlin

Maintenance Announcement for Network

     
Systems:   Maintenance Announcement for Network
Affected:   All Customers with Managed Hosting / NFS Storage / Virtual Machines / Shared Loadbalancers / Shared Firewalls
Start:   2019-05-07 at 00:00 Europe/Berlin
End:   Planned for 2019-05-07 at 06:00 Europe/Berlin
Description:   During the above period we are going to perform maintenance work on our Network systems. Short interruptions are expected.
Add. Info:   In the mentioned timeframe our link carrier is doing a maintenance at our link between the following POPs: Nuremberg3 - Nuremberg4. Due to our redundant network design, customers without direct connection will not have any outage.
Customers with a direct connection between these POPs will have an outage of around 10 minutes. If you have questions about this maintenance, and if you will have an outage, please just contact our support.    
03 May 2019 10:16 Europe/Berlin

Maintenance End for Network

     
Systems:   Maintenance End for Network
Affected:   All Customers with Managed Hosting / NFS Storage / Virtual Machines / Shared Loadbalancers / Shared Firewalls
End:   2019-05-03 at 00:00 Europe/Berlin
Description:   The scheduled maintenance has been completed successfully. All systems are fully operational. No interruptions occurred.
Add. Info:   The maintenance had to be postponed. New date is now 07.05.2019 between 00:00 and 06:00 UTC+2. The expected downtime remains at ca. 10 minutes.
30 April 2019 7:57 Europe/Berlin

Maintenance Announcement for Network

     
Systems:   Maintenance Announcement for Network
Affected:   All Customers with Managed Hosting / NFS Storage / Virtual Machines / Shared Loadbalancers / Shared Firewalls
Start:   2019-05-03 at 00:00 Europe/Berlin
End:   Planned for 2019-05-03 at 06:00 Europe/Berlin
Description:   During the above period we are going to perform maintenance work on our Network systems. Short interruptions are expected.
Add. Info:   In the mentioned timeframe our link carrier is doing a maintenance at our link between the following POPs: Nuremberg3 - Nuremberg4. Due to our redundant network design, customers without direct connection will not have any outage.
Customers with a direct connection between these POPs will have an outage of around 10 minutes. If you have questions about this maintenance, and if you will have an outage, please just contact our support.    
25 April 2019 17:19 Europe/Berlin

SOLVED - Issues with Ceph Storage

     
Systems:   SOLVED - Issues with Ceph Storage
Affected:   All Customers with NFS Storage / Virtual Machines
Start:   2019-04-25 at 15:15 Europe/Berlin
Recovery:   2019-04-25 at 17:00 Europe/Berlin
Description:   We have implemented a fix for the interruptions on our Ceph Storage. All systems are operational again.
Add. Info:   We had routing issues on one of our ceph servers (ceph11). Partly requests were not served or hung. Until the final problem solution, the server was removed from the cluster. Outage affected 9 placement groups, and systems seeking access to these areas were experiencing these issues. The routing problems has been fixed and the server is back in the cluster.
25 April 2019 16:01 Europe/Berlin

UPDATE - Issues with Ceph Storage

     
Systems:   UPDATE - Issues with Ceph Storage
Affected:   All Customers with NFS Storage / Virtual Machines
Start:   2019-04-25 at 15:22 Europe/Berlin
Description:   We have identified the cause of the interruptions on our Ceph Storage systems and are working on solving the problem. We will post an update as soon as possible.
Add. Info:   All Customers with NFS Storage / Virtual Machines
25 April 2019 15:31 Europe/Berlin

Issues with Ceph Storage

     
Systems:   Issues with Ceph Storage
Affected:   All Customers with NFS Storage / Virtual Machines
Start:   2019-04-25 at 15:22 Europe/Berlin
Description:   We are experiencing interruptions on our Ceph Storage systems. We are looking into the cause of the issues. We will post an update as soon as possible.
Add. Info:   We currently have problems with Ceph and are checking the cause.
24 April 2019 3:28 Europe/Berlin

Maintenance End for Network

     
Systems:   Maintenance End for Network
Affected:   All Customers with Managed Hosting
End:   2019-04-24 at 03:25 Europe/Berlin
Description:   The scheduled maintenance has been completed successfully. All systems are fully operational. No interruptions occurred.
Add. Info:   Successfully finished the network endpoint testing/replacement. No interruptions occurred.
08 April 2019 13:28 Europe/Berlin

Maintenance Announcement for Network

     
Systems:   Maintenance Announcement for Network
Affected:   All Customers with Managed Hosting
Start:   2019-04-24 at 01:00 Europe/Berlin
End:   Planned for 2019-04-24 at 05:00 Europe/Berlin
Description:   During the above period we are going to perform maintenance work on our Network systems. Short interruptions are expected.
Add. Info:   The internal routing endpoints between our data centers are replaced by new hardware. This can lead to short connection interruptions.
22 March 2019 9:05 Europe/Berlin

SOLVED - Issues with Firewall

     
Systems:   SOLVED - Issues with Firewall
Affected:   All Customers with Managed Hosting
Start:   2019-03-22 at 8:01 Europe/Berlin
Recovery:   2019-03-22 at 08:38 Europe/Berlin
Description:   We have implemented a fix for the interruptions on our Firewall. All systems are operational again.
Add. Info:   We had some errors with our firewall on external interface. The problems are resolved.
We apologize for the inconvenience.
19 February 2019 14:46 Europe/Berlin

SOLVED - Issues with Management Software

     
Systems:   SOLVED - Issues with Management Software
Affected:   All Customers with Support Contract / Managed Hosting
Start:   2019-02-19 at 10:00 Europe/Berlin
Recovery:   2019-02-19 at 14:43 Europe/Berlin
Description:   We have implemented a fix for the interruptions on our Management Software. All systems are operational again.
Add. Info:   The problems with our Request Tracker ticketing system have been solved. No new ticket or reply should have been lost. Anyway, if you don’t receive a reply from us in a timely manner please don’t hesitate to send an update to the ticket in question to let us know.
19 February 2019 10:36 Europe/Berlin

Issues with Management Software

     
Systems:   Issues with Management Software
Affected:   All Customers with Support Contract / Managed Hosting
Start:   2019-02-19 at 10:00 Europe/Berlin
Description:   We are experiencing interruptions on our Management Software systems. We are looking into the cause of the issues. We will post an update as soon as possible.
Add. Info:   We are experiencing problems with our Request Tracker ticketing-system. Due to this issue responses to your new tickets or replies to your tickets can take longer than usual.
We are currently working on this issue and will post an update when it is solved.
05 February 2019 4:49 Europe/Berlin

CANCELLED - Maintenance for Loadbalancer / Firewall

     
Systems:   CANCELLED - Maintenance for Loadbalancer / Firewall
Affected:   All Customers with Shared Loadbalancers / Shared Firewalls.
End:   Planned for 2019-02-05 at 05:00 Europe/Berlin
Description:   During the above period we are going to test takeover of our Loadbalancer / Firewall systems. No interruptions are expected.
05 February 2019 4:38 Europe/Berlin

Maintenance End for Ceph Storage

     
Systems:   Maintenance End for Ceph Storage
Affected:   All Customers with
End:   2019-02-05 at 04:38 Europe/Berlin
Description:   The scheduled maintenance has been completed successfully. All systems are fully operational. No interruptions occurred.
05 February 2019 1:08 Europe/Berlin

Maintenance Start for Ceph Storage

     
Systems:   Maintenance Start for Ceph Storage
Affected:   All Customers with
Start:   2019-02-05 at 01:07 Europe/Berlin
End:   Planned for 2019-02-05 at 05:00 Europe/Berlin
Description:   We have started to perform maintenance work on our Ceph Storage systems. No interruptions are expected.
29 January 2019 13:30 Europe/Berlin

Maintenance Announcement for Loadbalancer / Firewall

     
Systems:   Maintenance Announcement for Loadbalancer / Firewall
Start:   2019-02-05 at 03:00 Europe/Berlin
End:   Planned for 2019-02-05 at 05:00 Europe/Berlin
Description:   During the above period we are going to test takeover of our Loadbalancer / Firewall systems. Short interruptions are expected.
Affected:   All Customers with Shared Loadbalancers / Shared Firewalls
29 January 2019 13:28 Europe/Berlin

Maintenance Announcement for Ceph Storage

     
Systems:   Maintenance Announcement for Ceph Storage
Affected:   All Customers with Managed Hosting / NFS Storage / Virtual Machines
Start:   2019-02-05 at 01:00 Europe/Berlin
End:   Planned for 2019-02-05 at 05:00 Europe/Berlin
Description:   During the above period we are going to perform maintenance work on our Ceph Storage systems. No interruptions are expected.
Add. Info:   We are expanding our Ceph Object Storage (RadosGW) with a disaster recovery component.
14 January 2019 11:43 Europe/Berlin

General Announcement: Limited Service | Company Event 2019-02-15

     
Systems:   General Announcement: Limited Service - Company Event 2019-02-15
Start:   2019-02-15 at 11:30 Europe/Berlin
End:   2019-02-15 at 18:00 Europe/Berlin
Description:   NETWAYS is hosting a company event starting 2019-02-15 11:30 AM CET to 2019-02-15 06:00 PM CET. We apologize for the inconvenience you might experience during that time period because we are not available. This includes contact requests via telephone or mail (service@netways.de and support@netways.de). We will take care of your requests after that. In urgent cases you are able to call our 24x7-Support, if ordered.
Affected:   All Customers with Support Contract / Managed Hosting
19 December 2018 20:51 Europe/Berlin

SOLVED - Issues with Network

     
Systems:   SOLVED - Issues with Network
Affected:   All Customers with Managed Hosting / Virtual Machines / Shared Loadbalancers / Shared Firewalls
Start:   2018-12-19 at 20:28 Europe/Berlin
Recovery:   2018-12-19 at 20:38 Europe/Berlin
Description:   We have implemented a fix for the high latencies on our Network. All systems are operational again.
Add. Info:   In the mentioned time, we had some high latencies and slow requests on one side of our firewall-cluster.
19 December 2018 15:35 Europe/Berlin

Maintenance Announcement for Ceph Storage / Loadbalancer / Firewall / Network / Hardware

     
Systems:   Maintenance Announcement for Ceph Storage / Loadbalancer / Firewall / Network / Hardware
Affected:   All Customers with Managed Hosting / NFS Storage / Virtual Machines / Shared Loadbalancers / Shared Firewalls
Start:   2019-01-18 at 22:00 Europe/Berlin
End:   Planned for 2018-01-20 at 06:00 Europe/Berlin
Description:   During the above period we are going to perform maintenance work on our Ceph Storage / Loadbalancer / Firewall / Network / Hardware systems. No interruptions are expected.
Add. Info:   In the mentioned period, work will be carried out on the secured 230V UPS distribution system. A loss of power is not expected, but can not be ruled out with absolute certainty. Affected are all customers with active hardware at Noris-NBG3.
     
19 December 2018 3:54 Europe/Berlin

Maintenance End for Ceph Storage

     
Systems:   Maintenance End for Ceph Storage
Affected:   All Customers with NFS Storage / Virtual Machines
End:   2018-12-19 at 03:53 Europe/Berlin
Description:   The scheduled maintenance has been completed successfully. All systems are fully operational. No interruptions occurred.
19 December 2018 1:00 Europe/Berlin

Maintenance Start for Ceph Storage

     
Systems:   Maintenance Start for Ceph Storage
Affected:   All Customers with NFS Storage / Virtual Machines
Start:   2018-12-19 at 01:00 Europe/Berlin
End:   Planned for 2018-12-19 at 05:00 Europe/Berlin
Description:   We have started to perform maintenance work on our Ceph Storage systems. No interruptions are expected.
17 December 2018 11:30 Europe/Berlin

Maintenance Announcement for Ceph Storage

     
Systems:   Maintenance Announcement for Ceph Storage
Start:   2018-12-19 at 01:00 Europe/Berlin
End:   Planned for 2018-12-19 at 05:00 Europe/Berlin
Description:   During the above period we are going to perform maintenance work on our Ceph Storage systems. No interruptions are expected.
Affected:   All Customers with NFS Storage / Virtual Machines
10 December 2018 10:53 Europe/Berlin

General Announcement: Trouble Ticket (Info): Limited Service | Company Event 2018-12-13 - 2018-12-14

     
Systems:   General Announcement: Trouble Ticket (Info): Limited Service - Company Event 2018-12-13 - 2018-12-14
Start:   2018-12-13 at 09:00 Europe/Berlin
End:   2018-12-14 at 18:00 Europe/Berlin
Description:   NETWAYS is hosting a company event starting 2018-12-13 09:00 AM CET to 2018-12-14 06:00 PM CET. We apologize for the inconvenience you might experience during that time period because we are not available. This includes contact requests via telephone or mail (service@netways.de and support@netways.de). We will take care of your requests after that. In urgent cases you are able to call our 24x7-Support, if ordered.
Affected:   All Customers with Support Contract / Managed Hosting
04 December 2018 3:46 Europe/Berlin

Maintenance End for Ceph Storage

     
Systems:   Maintenance End for Ceph Storage
Affected:   All Customers with Managed Hosting / NFS Storage / Virtual Machines
End:   2018-12-04 at 03:46 Europe/Berlin
Description:   The scheduled update has been completed successfully. All systems are fully operational. No interruptions occurred.
04 December 2018 0:51 Europe/Berlin

Maintenance Start for Ceph Storage

     
Systems:   Maintenance Start for Ceph Storage
Affected:   All Customers with Managed Hosting / NFS Storage / Virtual Machines
Start:   2018-12-04 at 01:00 Europe/Berlin
End:   Planned for 2018-12-04 at 05:00 Europe/Berlin
Description:   We have started to update our Ceph Storage systems. No interruptions are expected.
30 November 2018 14:03 Europe/Berlin

Maintenance Announcement for Ceph Storage

     
Systems:   Maintenance Announcement for Ceph Storage
Start:   2018-12-04 at 01:00 Europe/Berlin
End:   Planned for 2018-12-04 at 05:00 Europe/Berlin
Description:   During the above period we are going to update our Ceph Storage systems. No interruptions are expected.
Affected:   All Customers with Managed Hosting / NFS Storage / Virtual Machines
07 November 2018 16:05 Europe/Berlin

Maintenance Announcement for Ceph Storage

     
Systems:   Maintenance Announcement for Ceph Storage
Affected:   All Customers with Managed Hosting / NFS Storage / Virtual Machines
Start:   2018-11-08 at 01:00 Europe/Berlin
End:   Planned for 2018-11-08 at 05:00 Europe/Berlin
Description:   During the above period we are going to perform maintenance work on our Ceph Storage systems. No interruptions are expected.
Add. Info:   Maintenance-work was cancelled for tonight. We will postpone our work by two weeks. We will inform you soon with precise information.
06 November 2018 17:55 Europe/Berlin

Maintenance Announcement for Ceph Storage

     
Systems:   Maintenance Announcement for Ceph Storage
Start:   2018-11-08 at 01:00 Europe/Berlin
End:   Planned for 2018-11-08 at 05:00 Europe/Berlin
Description:   During the above period we are going to perform maintenance work on our Ceph Storage systems. No interruptions are expected.
Affected:   All Customers with Managed Hosting / NFS Storage / Virtual Machines
05 November 2018 1:46 Europe/Berlin

Issues with Firewall

     
Systems:   Issues with Firewall
Affected:   All Customers with Managed Hosting / Shared Loadbalancers / Shared Firewalls
Start:   2018-11-04 at 23:40 Europe/Berlin
Description:   We are experiencing DDos-Attack on our Firewall systems. We are looking into the cause of the issues. We will post an update as soon as possible.
Add. Info:   We are experiencing a DDoS-Attack on our Firewall systems. We already implemented a fix to mitigate those attacks, yet it is still ongoing. We will post an update as soon as possible.
28 October 2018 12:03 Europe/Berlin

SOLVED - Issues with Firewall

     
Systems:   SOLVED - Issues with Firewall
Affected:   All Customers with Managed Hosting / Virtual Machines / Shared Firewalls
Start:   2018-10-28 at 08:50 Europe/Berlin
Recovery:   2018-10-28 at 10:49 Europe/Berlin
Description:   We have implemented a fix for the DDos-Attack issues on our Firewall. All systems are operational again.
Add. Info:   Attack is still running, but our DDoS mitigation-unit filters all suspicious traffic. All systems are fully operational without any disturbance since 10:49 AM CET.
28 October 2018 10:17 Europe/Berlin

Issues with Firewall

     
Systems:   Issues with Firewall
Affected:   All Customers with Managed Hosting / Virtual Machines / Shared Firewalls
Start:   2018-10-28 at 08:50 Europe/Berlin
Description:   We are experiencing DDos-Attack on our Firewall systems. We are looking into the cause of the issues. We will post an update as soon as possible.
Add. Info:   The attack started around 08:50 AM CET. Our DDoS Mitigation Unit is active and blocking suspicious traffic.
25 September 2018 21:58 Europe/Berlin

SOLVED - Issues with Firewall

     
Systems:   SOLVED - Issues with Firewall
Affected:   All Customers with Managed Hosting
Start:   2018-09-25 at 21:37 Europe/Berlin
Recovery:   2018-09-25 at 21:54 Europe/Berlin
Description:   We have implemented a fix for the DDos-Attack issues on our Firewall. All systems are operational again.
18 September 2018 13:43 Europe/Berlin

SOLVED - Issues with Network

     
Systems:   SOLVED - Issues with Network
Affected:   All Customers with Managed Hosting / NFS Storage / Virtual Machines / Shared Loadbalancers / Shared Firewalls
Start:   2018-09-18 at 11:11 Europe/Berlin
Recovery:   2018-09-18 at 11:22 Europe/Berlin
Description:   We have implemented a fix for the interruptions on our Network. All systems are operational again.
Add. Info:   One of our ISPs did a missconfiguration on a component connected to our central network. Some connections broke due to flapping topology changes. There were two short interruptions with approximately 60 seconds duration.
29 August 2018 3:26 Europe/Berlin

Maintenance End for Hardware

     
Systems:   Maintenance End for Hardware
Affected:   All Customers with NFS Storage
End:   2018-08-29 at 03:25 Europe/Berlin
Description:   The scheduled maintenance has been completed successfully. All systems are fully operational. Short interruptions occurred.
29 August 2018 3:24 Europe/Berlin

Maintenance End for Network

     
Systems:   Maintenance End for Network
Affected:   All Customers with Managed Hosting
End:   2018-08-29 at 03:00 Europe/Berlin
Description:   The scheduled maintenance has been completed successfully. All systems are fully operational. No interruptions occurred.
Add. Info:   We change the IRF configuration at a central network component.
29 August 2018 0:54 Europe/Berlin

Maintenance Start for Hardware

     
Systems:   Maintenance Start for Hardware
Affected:   All Customers with NFS Storage
Start:   2018-08-29 at 01:00 Europe/Berlin
End:   Planned for 2018-08-29 at 05:00 Europe/Berlin
Description:   We have started to perform maintenance work on our Hardware systems. Longer interruptions are expected.
Add. Info:   Due to maintenance work on the NFS service your share will be migrated to another server. This includes stopping and starting the share, which will cause an interruption of the service. The duration of the interruption depends on the actual workload, the size of the share and on the client’s connection settings and should be between 5 and 120 seconds. The interruption can occur twice during the maintenance period.
28 August 2018 16:39 Europe/Berlin

General Announcement: Team Event 2018-09-28

     
Systems:   General Announcement: Team Event 2018-09-28
Start:   2018-09-28 at 09:30 Europe/Berlin
End:   2018-09-28 at 17:30 Europe/Berlin
Description:   NETWAYS professional services is hosting a team event on 2018-09-28. Therefor our support engineers will not be available during this day. This includes contact requests via e-mail or tickets / request tracker. We apologize for any inconvenience you might experience this may cause. We will take care of your requests after that.

In urgent cases you are able to call our 24x7-support, if ordered.

Thank you for your understanding.

For further questions please do not hesitate to contact us at support@netways.de

Your NETWAYS professional services team.      
  Affected:   All Customers with Support Contract
23 August 2018 15:10 Europe/Berlin

Maintenance Announcement for Network

     
Systems:   Maintenance Announcement for Network
Affected:   All Customers with Managed Hosting
Start:   2018-08-29 at 02:00 Europe/Berlin
End:   Planned for 2018-08-29 at 05:00 Europe/Berlin
Description:   During the above period we are going to perform maintenance work on our Network systems. No interruptions are expected.
Add. Info:   We change the IRF configuration at a central network component.
23 August 2018 12:39 Europe/Berlin

General Announcement: Limited Service - Company Event 2018-08-31

     
Systems:   General Announcement: Limited Service - Company Event 2018-08-31
Start:   2018-08-31 at 09:00 Europe/Berlin
End:   2018-08-31 at 18:00 Europe/Berlin
Description:   NETWAYS Managed Services is hosting a company event on 2018-08-31 during the whole day. We apologize for the inconvenience you might experience during that time period because we are not available and do not any regular work. Urgent inquiries (outages…) will handled by our Support-Team. Please contact us preferred by mail via service@netways.de in the mentioned time.
Affected:   All Customers with Managed Hosting
14 August 2018 17:37 Europe/Berlin

Maintenance Announcement for Hardware

     
Systems:   Maintenance Announcement for Hardware
Affected:   All Customers with NFS Storage
Start:   2018-08-29 at 01:00 Europe/Berlin
End:   Planned for 2018-08-29 at 05:00 Europe/Berlin
Description:   During the above period we are going to perform maintenance work on our Hardware systems. Longer interruptions are expected.
Add. Info:   Due to maintenance work on the NFS service your share will be migrated to another server. This includes stopping and starting the share, which will cause an interruption of the service. The duration of the interruption depends on the actual workload, the size of the share and on the client’s connection settings and should be between 5 and 120 seconds. The interruption can occur twice during the maintenance period.
10 August 2018 13:56 Europe/Berlin

Maintenance Announcement for Hardware

     
Systems:   Maintenance Announcement for Hardware
Affected:   All Customers with Managed Hosting / NFS Storage / Virtual Machines / Shared Loadbalancers / Shared Firewalls
Start:   2018-08-11 at 08:00 Europe/Berlin
End:   Planned for 2018-08-11 at 18:00 Europe/Berlin
Description:   During the above period we are going to perform maintenance work on our Hardware systems. No interruptions are expected.
Add. Info:   In the mentioned period, the building administration is rebuilding the general electricity supply of the building (DHK). The supply of data centers is ensured by diesel generators during the maintenance. There are no planned restrictions for your IT components.
01 August 2018 4:20 Europe/Berlin

Maintenance End for Ceph Storage / Network

     
Systems:   Maintenance End for Ceph Storage / Network
Affected:   All Customers with Managed Hosting / NFS Storage / Virtual Machines
End:   2018-08-01 at 04:18 Europe/Berlin
Description:   The scheduled maintenance has been completed successfully. All systems are fully operational. No interruptions occurred.
Add. Info:   We successfully finished our maintenance work. There have been no interruptions.
01 August 2018 0:45 Europe/Berlin

Maintenance Start for Ceph Storage / Network

     
Systems:   Maintenance Start for Ceph Storage / Network
Affected:   All Customers with Managed Hosting / NFS Storage / Virtual Machines
Start:   2018-08-01 at 01:00 Europe/Berlin
End:   Planned for 2018-08-01 at Europe/Berlin
Description:   We have started to perform maintenance work on our Ceph Storage / Network systems. No interruptions are expected.
30 July 2018 14:13 Europe/Berlin

Maintenance Announcement for Network

     
Systems:   Maintenance Announcement for Network
Affected:   All Customers with Managed Hosting / NFS Storage / Virtual Machines
Start:   2018-08-01 at 01:00 Europe/Berlin
End:   Planned for 2018-08-01 at 05:00 Europe/Berlin
Description:   During the above period we are going to perform maintenance work on our Network systems. No interruptions are expected.
Add. Info:   We will migrate network-components on our new datacenter Hetzner-NBG4.
30 July 2018 9:40 Europe/Berlin

Maintenance Announcement for Ceph Storage

     
Systems:   Maintenance Announcement for Ceph Storage
Affected:   All Customers with NFS Storage / Virtual Machines
Start:   2018-07-30 at 10:00 Europe/Berlin
End:   Planned for 2018-07-30 at 11:00 Europe/Berlin
Description:   During the above period we are going to perform maintenance work on our Ceph Storage systems. No interruptions are expected.
Add. Info:   Our team will be replacing Journal-Disks.
29 July 2018 22:09 Europe/Berlin

SOLVED - Issues with Network

     
Systems:   SOLVED - Issues with Network
Affected:   All Customers with Managed Hosting
Start:   2018-07-29 at Europe/Berlin
Recovery:   2018-07-29 at 21:52 Europe/Berlin
Description:   We have implemented a fix for the DDos-Attack issues on our Network. All systems are operational again.
Add. Info:   The attack started around 9 PM CEST and was launched from a chinese IP. Our firewall was not able to handle the amount of sessions. But we finally managed to block the attacker and the network problems are now resolved.
29 July 2018 21:29 Europe/Berlin

Issues with Network

     
Systems:   Issues with Network
Affected:   All Customers with Managed Hosting
Start:   2018-07-29 at 21:00 Europe/Berlin
Description:   We are experiencing DDos-Attack on our Network systems. We are looking into the cause of the issues. We will post an update as soon as possible.
26 July 2018 9:31 Europe/Berlin

SOLVED - Issues with Network

     
Systems:   SOLVED - Issues with Network
Affected:   All Customers with Managed Hosting
Start:   2018-07-26 at Europe/Berlin
Recovery:   2018-07-26 at 09:28 Europe/Berlin
Description:   We have implemented a fix for the interruptions on our Network. All systems are operational again.
Add. Info:   External network disturbance was fixed and all monitoring-services are up again.
26 July 2018 9:02 Europe/Berlin

Issues with Network

     
Systems:   Issues with Network
Affected:   All Customers with Managed Hosting
Start:   2018-07-26 at 06:45 Europe/Berlin
Description:   We are experiencing interruptions on our Network systems. We are looking into the cause of the issues. We will post an update as soon as possible.
Add. Info:   We are currently facing an outage of our external monitoring services. If you received monitoring alert notifications, those are most likely false positives due to this outage.
17 July 2018 15:54 Europe/Berlin

Maintenance Announcement for Ceph Storage

     
Systems:   Maintenance Announcement for Ceph Storage
Start:   2018-07-18 at 09:00 Europe/Berlin
End:   Planned for 2018-07-18 at 12:00 Europe/Berlin
Description:   During the above period we are going to perform maintenance work on our Ceph Storage systems. No interruptions are expected.
Affected:   All Customers with Managed Hosting / NFS Storage
17 July 2018 10:30 Europe/Berlin

Maintenance Announcement for Ceph Storage

     
Systems:   Maintenance Announcement for Ceph Storage
Start:   2018-07-17 at 14:00 Europe/Berlin
End:   Planned for 2018-07-17 at 15:00 Europe/Berlin
Description:   During the above period we are going to perform maintenance work on our Ceph Storage systems. No interruptions are expected.
Affected:   All Customers with Managed Hosting / NFS Storage
16 July 2018 16:17 Europe/Berlin

General Announcement: Trouble Ticket (Info): Limited Service | Company Event 2018-07-20

     
Systems:   General Announcement: Trouble Ticket (Info): Limited Service - Company Event 2018-07-20
Start:   2018-07-20 at 10:00 Europe/Berlin
End:   2018-07-20 at 13:00 Europe/Berlin
Description:   NETWAYS is hosting a company event on 2018-07-20 from 10:00 AM CET to 01:00 PM CET. We apologize for the inconvenience you might experience during that time period because we are not available. This includes contact requests via telephone or mail (service@netways.de and support@netways.de). We will take care of your requests after that. In urgent cases you are able to call our 24x7-Support, if ordered. Thank you for your understanding.
Affected:   All Customers with Support Contract / Managed Hosting
11 July 2018 9:13 Europe/Berlin

Announcement: Ceph Storage

     
Systems:   Announcement: Ceph Storage
Start:   2018-07-11 at 11:00 Europe/Berlin
End:   2017-07-11 at 12:00 Europe/Berlin
Description:   During the above period our team will be replacing Journal-Disks on our Ceph Storage systems. No interruptions are expected
     
Affected:   All Customers with NFS Storage / Virtual Machines
10 July 2018 11:01 Europe/Berlin

Maintenance Announcement for Ceph Storage

     
Systems:   Maintenance Announcement for Ceph Storage
Affected:   All Customers with NFS Storage / Virtual Machines
Start:   2018-07-10 at 11:30 Europe/Berlin
End:   Planned for 2018-07-10 at 12:30 Europe/Berlin
Description:   During the above period we are going to perform maintenance work on our Ceph Storage systems. No interruptions are expected.
Additional Info:   Our team will be replacing Journal-Disks.
10 July 2018 1:35 Europe/Berlin

Maintenance End for Firewall

     
Systems:   Maintenance End for Firewall
Affected:   All Customers with Shared Firewalls
End:   2018-07-10 at 01:35 Europe/Berlin
Description:   The scheduled maintenance has been completed successfully. All systems are fully operational. No interruptions occurred.
10 July 2018 0:43 Europe/Berlin

Maintenance Start for Firewall

     
Systems:   Maintenance Start for Firewall
Affected:   All Customers with Managed Hosting / Shared Firewalls
Start:   2018-07-10 at 01:00 Europe/Berlin
End:   Planned for 2018-07-10 at 05:00 Europe/Berlin
Description:   We have started to perform maintenance work on our Firewall systems. No interruptions are expected.
09 July 2018 14:38 Europe/Berlin

Maintenance Announcement for Firewall / Network

     
Systems:   Maintenance Announcement for Firewall / Network
Affected:   All Customers with Managed Hosting / NFS Storage / Virtual Machines / Shared Loadbalancers / Shared Firewalls
Start:   2018-07-10 at 01:00 Europe/Berlin
End:   Planned for 2018-07-10 at 04:00 Europe/Berlin
Description:   During the above period we are going to perform maintenance work on our Firewall / Network systems. No interruptions are expected.
Add. Info:   Exchange of network and firewall components.
03 July 2018 9:37 Europe/Berlin

Maintenance Announcement for Ceph Storage

     
Systems:   Maintenance Announcement for Ceph Storage
Start:   2018-07-03 at 12:00 Europe/Berlin
End:   Planned for 2018-07-03 at 13:30 Europe/Berlin
Description:   During the above period we are going to perform maintenance work on our Ceph Storage systems. No interruptions are expected.
Affected:   All Customers with Managed Hosting
02 July 2018 10:17 Europe/Berlin

Maintenance Announcement for Ceph Storage

     
Systems:   Maintenance Announcement for Ceph Storage
Start:   2018-07-02 at 12:30 Europe/Berlin
End:   Planned for 2018-07-02 at 14:30 Europe/Berlin
Description:   During the above period we are going to perform maintenance work on our Ceph Storage systems. No interruptions are expected.
Affected:   All Customers with Managed Hosting
20 June 2018 14:48 Europe/Berlin

SOLVED Issues with virtual machine disk-images

     
Systems:   SOLVED Issues with virtual machine disk-images
Start:   2018-06-20 at 08:00 Europe/Berlin
Recovery:   2018-06-20 at 14:00 Europe/Berlin
Description:   The interruptions we experienced earlier on some virtual-machines systems have been fixed. Some disk images were mounted as read only, so we had to reboot the affected machines. All systems are fully operational again.
Affected:   All Customers with Virtual Machines
20 June 2018 12:22 Europe/Berlin

Issues with virtual machine disk-images

     
Systems:   Issues with virtual machine disk-images
Start:   2018-06-20 at 08:00 Europe/Berlin
Description:   We are experiencing interruptions on some virtual machines, which is caused by readonly-filesystems . We are looking into the cause of the issues and we will post an update as soon as possible.
Affected:   All Customers with Virtual Machines
20 June 2018 3:18 Europe/Berlin

Maintenance End for Network

     
Systems:   Maintenance End for Network
End:   2018-06-20 at 03:15 Europe/Berlin
Description:   The scheduled maintenance has been completed successfully. All systems are fully operational. Longer interruptions occurred.
Affected:   All Customers with Managed Hosting / NFS Storage / Virtual Machines / Shared Loadbalancers / Shared Firewalls
20 June 2018 0:46 Europe/Berlin

Maintenance Start for Network

     
Systems:   Maintenance Start for Network
Start:   2018-06-20 at 01:00 Europe/Berlin
End:   Planned for 2018-06-20 at 06:00 Europe/Berlin
Description:   We have started to perform maintenance work on our Network systems. No interruptions are expected.
Affected:   All Customers with Managed Hosting / NFS Storage / Virtual Machines / Shared Loadbalancers / Shared Firewalls
18 June 2018 16:52 Europe/Berlin

Maintenance Announcement for Ceph Storage

     
Systems:   Maintenance Announcement for Ceph Storage
Start:   2018-06-19 at 13:00 Europe/Berlin
End:   Planned for 2018-06-19 at 15:00 Europe/Berlin
Description:   During the above period we are going to perform maintenance work on our Ceph Storage systems. No interruptions are expected.
Affected:   All Customers with NFS Storage / Virtual Machines
18 June 2018 9:36 Europe/Berlin

Maintenance Announcement for Network

     
Systems:   Maintenance Announcement for Network
Start:   2018-06-20 at 01:00 Europe/Berlin
End:   Planned for 2018-06-20 at 05:00 Europe/Berlin
Description:   During the above period we are going to perform maintenance work on our Network systems. No interruptions are expected.
Affected:   All Customers with Managed Hosting / NFS Storage / Virtual Machines / Shared Loadbalancers / Shared Firewalls
29 May 2018 14:11 Europe/Berlin

Announcement: Maintenance at data center provider

     
Systems:   Announcement: Maintenance at data center provider
Start:   2018-06-05 at 06:00 Europe/Berlin
End:   2018-06-05 at 06:30 Europe/Berlin
Description:   One of our data center providers is going to maintain his routing infrastructure. Therefore we would like to inform you that network connections could be interrupted briefly.
Affected:   All Customers with Managed Hosting / NFS Storage / Virtual Machines / Shared Loadbalancers / Shared Firewalls
29 May 2018 4:01 Europe/Berlin

Maintenance End for Ceph Storage

     
Systems:   Maintenance End for Ceph Storage
End:   2018-05-29 at 04:00 Europe/Berlin
Description:   The scheduled maintenance has been completed successfully. All systems are fully operational. No interruptions occurred.
Affected:   All Customers with Managed Hosting
29 May 2018 1:08 Europe/Berlin

Maintenance Start for Ceph Storage

     
Systems:   Maintenance Start for Ceph Storage
Start:   2018-05-29 at 01:10 Europe/Berlin
End:   Planned for 2018-05-29 at 05:00 Europe/Berlin
Description:   We have started to our Ceph Storage systems. are expected.
Affected:   All Customers with Managed Hosting
23 May 2018 11:46 Europe/Berlin

Maintenance Announcement for Ceph Storage

     
Systems:   Maintenance Announcement for Ceph Storage
Start:   2018-05-29 at 01:00 Europe/Berlin
End:   Planned for 2018-05-29 at 05:00 Europe/Berlin
Description:   During the above period we are going to perform maintenance work on our Ceph Storage systems. No interruptions are expected.
Affected:   All Customers with Managed Hosting / NFS Storage / Virtual Machines
16 May 2018 2:59 Europe/Berlin

Maintenance End for Network

     
Systems:   Maintenance End for Network
End:   2018-05-16 at 03:00 Europe/Berlin
Description:   The scheduled maintenance has been completed successfully. All systems are fully operational. Short interruptions occurred.
Affected:   All Customers with Managed Hosting
11 May 2018 15:46 Europe/Berlin

Announcement: Maintenance for Network / Infrastructure

     
Systems:   Announcement: Maintenance for Network / Infrastructure
Start:   2018-05-16 at 01:00 Europe/Berlin
End:   2018-05-16 at 05:00 Europe/Berlin
Description:   During the period mentioned above, we will be performing maintenance on several components of our network infrastructure. We are expecting no outages during the maintenance.
Affected:   All Customers with Managed Hosting
23 April 2018 16:30 Europe/Berlin

Maintenance Announcement for Ceph Storage

     
Systems:   Maintenance Announcement for Ceph Storage
Start:   2018-04-24 at 10:00 Europe/Berlin
End:   Planned for 2018-04-24 at 11:00 Europe/Berlin
Description:   During the above period we are going to perform maintenance work on our Ceph Storage systems. No interruptions are expected.
Affected:   All Customers with NFS Storage / Virtual Machines
23 April 2018 8:44 Europe/Berlin

Maintenance Announcement for Ceph Storage

     
Systems:   Maintenance Announcement for Ceph Storage
Start:   2018-04-23 at 10:00 Europe/Berlin
End:   Planned for 2018-04-23 at 11:00 Europe/Berlin
Description:   During the above period we are going to perform maintenance work on our Ceph Storage systems. No interruptions are expected.
Affected:   All Customers with NFS Storage / Virtual Machines
19 April 2018 9:24 Europe/Berlin

Maintenance Announcement for Ceph Storage

     
Systems:   Maintenance Announcement for Ceph Storage
Start:   2018-04-19 at 10:00 Europe/Berlin
End:   Planned for 2018-04-19 at 11:00 Europe/Berlin
Description:   During the above period we are going to perform maintenance work on our Ceph Storage systems. No interruptions are expected.
Affected:   All Customers with NFS Storage / Virtual Machines
16 April 2018 13:30 Europe/Berlin

Maintenance Announcement for Ceph Storage

     
Systems:   Maintenance Announcement for Ceph Storage
Start:   2018-04-16 at 15:30 Europe/Berlin
End:   Planned for 2018-04-16 at 16:00 Europe/Berlin
Description:   During the above period we are going to perform maintenance work on our Ceph Storage systems. No interruptions are expected.
Affected:   All Customers with NFS Storage / Virtual Machines
12 April 2018 13:50 Europe/Berlin

Maintenance Announcement for Ceph Storage

     
Systems:   Maintenance Announcement for Ceph Storage
Start:   2018-04-12 at 14:00 Europe/Berlin
End:   Planned for 2018-04-12 at 15:00 Europe/Berlin
Description:   During the above period we are going to perform maintenance work on our Ceph Storage systems. No interruptions are expected.
Affected:   All Customers with NFS Storage / Virtual Machines
11 April 2018 13:55 Europe/Berlin

Maintenance Announcement for Ceph Storage

     
Systems:   Maintenance Announcement for Ceph Storage
Start:   2018-04-11 at 14:00 Europe/Berlin
End:   Planned for 2018-04-11 at 15:00 Europe/Berlin
Description:   During the above period we are going to perform maintenance work on our Ceph Storage systems. No interruptions are expected.
Affected:   All Customers with NFS Storage / Virtual Machines
10 April 2018 18:39 Europe/Berlin

SOLVED - Issues with Loadbalancer

     
Systems:   SOLVED - Issues with Loadbalancer
Start:   2018-04-10 at 17:44 Europe/Berlin
Recovery:   2018-04-10 at 18:30 Europe/Berlin
Description:   We have implemented a fix for the interruptions on our Loadbalancer. All systems are operational again.
Affected:   All Customers with Virtual Machines
10 April 2018 18:15 Europe/Berlin

Issues with Loadbalancer

     
Systems:   Issues with Loadbalancer
Start:   2018-04-10 at 17:44 Europe/Berlin
Description:   We are experiencing interruptions on our Loadbalancer systems. We are looking into the cause of the issues. We will post an update as soon as possible.
Affected:   All Customers with Shared Loadbalancers
10 April 2018 12:32 Europe/Berlin

Maintenance Announcement for Ceph Storage

     
Systems:   Maintenance Announcement for Ceph Storage
Start:   2018-04-10 at 15:00 Europe/Berlin
End:   Planned for 2018-04-10 at 17:00 Europe/Berlin
Description:   During the above period we are going to perform maintenance work on our Ceph Storage systems. No interruptions are expected.
Affected:   All Customers with Managed Hosting / NFS Storage / Virtual Machines
08 March 2018 05:10 pm Europe/Berlin

SOLVED - Issues with Ceph Storage

     
Systems:   Issues with Ceph Storage
Start:   2018-03-08 at 01:54 pm Europe/Berlin
Description:   We have implemented a fix for the interruptions on our Ceph Storage systems. All systems are operational again.
Affected:   All Customers with NFS Storage
08 March 2018 03:15 pm Europe/Berlin

Issues with Ceph Storage

     
Systems:   Issues with Ceph Storage
Start:   2018-03-08 at 01:54 pm Europe/Berlin
Description:   We are experiencing interruptions on our Ceph Storage systems. We are looking into the cause of the issues. We will post an update as soon as possible.
Affected:   All Customers with NFS Storage
12 February 2018 09:00 am Europe/Berlin

Company Event

     
Systems:   Limited Customer Service
Start:   2018-02-12 at 09:30 am Europe/Berlin
End:   Planned for 2018-02-12 at 1:30 pm Europe/Berlin
Description:   Company Event. No customer Services during this time. Please contact our 24x7 Support in urgent cases.
Affected:   All customers.
18 January 2018 00:45 am Europe/Berlin

Maintenance Start for Loadbalancer / Firewall

     
Systems:   Maintenance Start for Loadbalancer / Firewall
Start:   2018-01-18 at 01:00 am Europe/Berlin
End:   Planned for 2018-01-18 at 05:00 am Europe/Berlin
Description:   We have started to test takeover of Loadbalancer / Firewall. No interruptions are expected.
Affected:   All Customers with Managed Hosting / Virtual Machines / Shared Loadbalancers / Shared Firewalls
18 January 2018 03:25 am Europe/Berlin

Maintenance End for Loadbalancer / Firewall

     
Systems:   Maintenance End for Loadbalancer / Firewall
End:   2018-01-18 at 03:25 am Europe/Berlin
Description:   The scheduled maintenance has been completed successfully. All systems are fully operational. No interruptions occurred.
Affected:   All Customers with Managed Hosting / Shared Loadbalancers / Shared Firewalls
15 January 2018 10:15 am Europe/Berlin

Maintenance announcement Firewall / Loadbalancer / Firewall Firmware

     
Systems:   Firewall / Loadbalancer
Start:   2018-01-18 at 01:00 am Europe/Berlin
End:   Planned for 2018-01-18 at 05:00 am Europe/Berlin
Description:   In the above period will be held an update work on Firewall-Firmware. In addition, we will perform our semi-annual failover tests for the firewalls and load balancers.
Affected:   All Customers with shared-loadbalancers, shared-firewalls and virtual-machines.
05 January 2018 05:00 am Europe/Berlin

Maintenance end core network

     
Systems:   Core network
Start:   2018-01-05 at 01:00 am Europe/Berlin
End:   2018-01-05 at 05:00 am Europe/Berlin
Description:   No interruptions occured.
Affected:   All customers.
05 January 2018 01:00 am Europe/Berlin

Maintenance start for core network

     
Systems:   Core network
Start:   2018-01-05 at 01:00 am Europe/Berlin
End:   Planned for 2018-01-05 at 05:00 am Europe/Berlin
Description:   Core network maintenance. We expect no interruptions.
Affected:   All customers.
02 January 2018 04:00 pm Europe/Berlin

Maintenance announcement Network / Infrastructure

     
Systems:   Network / Infrastructure
Start:   Planned for 2018-01-05 at 01:00 am Europe/Berlin
End:   Planned for 2018-01-05 at 05:00 am Europe/Berlin
Description:   During the period mentioned above, we will be upgrading our network infrastructure. We are expecting no outages during the maintenance.
Affected:   All customers
22 December 2017 05:00 am Europe/Berlin

Maintenance end core network

     
Systems:   Core network
Start:   2017-12-22 at 01:00 am Europe/Berlin
End:   2017-12-22 at 05:00 am Europe/Berlin
Description:   No interruptions occured.
Affected:   All customers.
22 December 2017 01:00 am Europe/Berlin

Maintenance Start for core network

     
Systems:   Core network
Start:   2017-12-22 at 01:00 am Europe/Berlin
End:   Planned for 2017-12-22 at 05:00 am Europe/Berlin
Description:   Core network maintenance. We expect no interruptions.
Affected:   All customers.
19 December 2017 10:00 am Europe/Berlin

Maintenance announcement Network / Infrastructure

     
Systems:   Network / Infrastructure
Start:   Planned for 2017-12-22 at 01:00 am Europe/Berlin
End:   Planned for 2017-12-22 at 05:00 am Europe/Berlin
Description:   During the period mentioned above, we will be upgrading our network infrastructure. We are expecting no outages during the maintenance.
Affected:   All customers
18 December 2017 00:00 am Europe/Berlin

Maintenance announcement [INFO]

     
Systems:   Noris Backbone
Start:   Planned for 2017-12-18 at 00:00 am Europe/Berlin
End:   Planned for 2017-12-18 at 05:00 Europe/Berlin
Description:   During this maintenance slot configuration of Noris’ backbone routers will be changed based on a manufacturer’s recommendation. Effects on the operation and availability of the services of noris network AG are not expected.
Affected:   All customers with network connections via the noris network backbone.
19 October 2017 03:37 pm Europe/Berlin

Announcement: Network Infrastructure maintenance

     
Systems:   Announcement: Network Infrastructure maintenance
Start:   2017-11-13 at 00:00 am Europe/Berlin
End:   2017-11-13 at 05:00 am Europe/Berlin
Description:   Please notice the maintenance announcement of our upstream-provider noris network AG: To ensure the stable operation of our network infrastructure we need to perform software updates on central networking devices at the sites NBG3 (Deutschherrnstr. 15-19, Nuremberg) during the above mentioned timeframe. Due to the redundant design of the affected systems an outage of network connections is not expected. Please note that you may experience short disruptions of network connections during the failover to the redundant device.
Affected:   All Customers with Managed Hosting
14 October 2017 02:55 am Europe/Berlin

Maintenance End for Ceph Storage

     
Systems:   Ceph Storage
Start:   2017-10-13 at 11:00 pm Europe/Berlin
End:   2017-10-14 at 02:55 am Europe/Berlin
Description:   No interruptions occured.
Affected:   Customers with Managed Hosting VMs and NFS-Storage.
13 October 2017 11:00 pm Europe/Berlin

Maintenance Start for Ceph Storage

     
Systems:   Ceph Storage
Start:   2017-10-13 at 11:00 pm Europe/Berlin
End:   Planned for 2017-10-14 at 05:00 am Europe/Berlin
Description:   Ceph Storage maintenance. We expect no interruptions.
Affected:   Customers with Managed Hosting VMs and NFS-Storage.
12 October 2017 05:55 pm Europe/Berlin

Maintenance Announcement for Ceph Storage

     
Systems:   Maintenance Announcement for Ceph Storage
Start:   2017-10-13 at 11:00 pm Europe/Berlin
End:   Planned for 2017-10-14 at 05:00 am Europe/Berlin
Description:   During the above period we are going to perform maintenance work on our Ceph Storage systems. No interruptions are expected.
Affected:   All Customers with NFS Storage / Virtual Machines
25 September 2017 0:00 am Europe/Berlin

Softwareupgrade Core-Router

     
Systems:   Core-Router
Start:   Planned for 2017-09-25 at 0:00 am Europe/Berlin
End:   Planned for 2017-09-25 at 06:00 am Europe/Berlin
Description:   Customers with redundant connection will not have any outage. Customers with non-redundant connection will have a downtime for about 20 minutes.
Affected:   All Customers
13 September 2017 09:42 am Europe/Berlin

Company Event

     
Systems:   Limited Customer Service / Company Event NETWAYS GmbH
Start:   2017-09-29 at 09:00 am Europe/Berlin
End:   2017-09-29 at 06:00 pm Europe/Berlin
Description:   Company Event. Limited customer service during this time.
Affected:   All customers with Support-Contracts.
13 September 2017 11:40 am Europe/Berlin

Configuration change on Layer2 connections on backbone

     
Systems:   Layer2 connections on noris network backbone
Start:   2017-09-25 at 00:00 am Europe/Berlin
End:   Planned for 2017-09-25 at 05:00 am Europe/Berlin
Description:   Due to a recommendation of our network equipment vendor noris network changes the configuration of Layer2 connections in the backbone of noris network AG.
Affected:   All Customers with L2 connections through noris, due the redundancy we do not except any interruptions.
11 September 2017 04:09 pm Europe/Berlin

Company Event

     
Systems:   Limited Customer Service / Company Event NETWAYS Managed Services GmbH
Start:   2017-09-22 at 09:00 am Europe/Berlin
End:   2017-09-22 at 06:00 pm Europe/Berlin
Description:   Company Event. Limited customer service during this time.
Affected:   All customers with Hosting and Hosting-Support.
31 August 2017 02:00 pm Europe/Berlin

Company Event

     
Systems:   Limited Customer Service / Company Event
Start:   2017-09-13 at 02:00 pm Europe/Berlin
End:   Planned for 2017-09-15 at 06:00 pm Europe/Berlin
Description:   Company Event. Limited customer service during this time.
Affected:   All customers.
09 August 2017 06:14 pm Europe/Berlin

DDos attack on AS12337[ALERT]

     
Systems:   All systems assigned to AS12337
Start:   2017-08-09 at 17:11 Europe/Berlin
End:   2017-08-09 at 17:48 Europe/Berlin
Description:   Due to a DDoS attack the above mentioned services are currently noticing less to major packet loss. Attack was blocked
Affected:   All customers using IPs of AS12337
09 August 2017 06:08 pm Europe/Berlin

DDos attack on AS12337[ALERT]

     
Systems:   All systems assigned to AS12337
Start:   2017-08-09 at 17:11 Europe/Berlin
End:   2017-08-09 at 17:48 Europe/Berlin
Description:   Due to a DDoS attack the above mentioned services are currently noticing less to major packet loss. We are working on that issue.
Affected:   All customers using IPs of AS12337
25 July 2017 03:20 am Europe/Berlin

Maintenance announcement Firewall / Loadbalancer / Ceph

     
Systems:   Firewall / Loadbalancer / Ceph
Start:   2017-07-25 at 01:00 am Europe/Berlin
End:   2017-07-25 at 03:20 am Europe/Berlin
Description:   No interruptions occured.
Affected:   All Customers with ceph-storage, shared-loadbalancers, shared-firewalls and virtual-machines.
25 July 2017 01:00 am Europe/Berlin

Maintenance announcement Firewall / Loadbalancer / Ceph

     
Systems:   Firewall / Loadbalancer / Ceph
Start:   2017-07-25 at 01:00 am Europe/Berlin
End:   Planned for 2017-07-25 at 05:00 am Europe/Berlin
Description:   Ceph Storage maintenance / Firewall and Loadbalancer failover test.
Affected:   All Customers with ceph-storage, shared-loadbalancers, shared-firewalls and virtual-machines.
20 July 2017 10:15 am Europe/Berlin

Maintenance announcement Firewall / Loadbalancer / Ceph

     
Systems:   Firewall / Loadbalancer / Ceph
Start:   2017-07-25 at 01:00 am Europe/Berlin
End:   Planned for 2017-07-25 at 05:00 am Europe/Berlin
Description:   In the above period will be held an update work on ceph. In addition, we will perform our semi-annual failover tests for the firewalls and load balancers.
Affected:   All Customers with ceph-storage, shared-loadbalancers, shared-firewalls and virtual-machines.
18 July 2017 01:00 am Europe/Berlin

Company Event

     
Systems:   Limited Customer Service
Start:   2017-07-21 at 09:30 am Europe/Berlin
End:   Planned for 2017-07-21 at 12:30 pm Europe/Berlin
Description:   Company Event. No customer Services during this time. Please contact our 24x7 Support in urgent cases.
Affected:   All customers.
29 June 2017 02:40 am Europe/Berlin

Ceph storage maintenance

     
Systems:   Ceph Storage
Start:   2017-06-29 at 01:00 am Europe/Berlin
End:   2017-06-29 at 02:40 am Europe/Berlin
Description:   No interruptions occured.
Affected:   Customers with Managed Hosting VMs and NFS-Storage.
29 June 2017 01:00 am Europe/Berlin

Ceph storage maintenance

     
Systems:   Ceph Storage
Start:   2017-06-29 at 01:00 am Europe/Berlin
End:   Planned for 2017-06-29 at 05:00 am Europe/Berlin
Description:   Ceph Storage maintenance. We expect no interruptions.
Affected:   Customers with Managed Hosting VMs and NFS-Storage.
26 June 2017 01:50 pm Europe/Berlin

Ceph storage maintenance announcement [INFO]

     
Systems:   Ceph
Start:   Planned for 2017-06-29 at 01:00 am Europe/Berlin
End:   Planned for 2017-06-29 at 05:00 am Europe/Berlin
Description:   In the above period will be held an expansion work on ceph cluster.
Affected:   All customers with ceph-storage (nfs) or virtual servers. There are no interruptions expected
22 June 2017 3:00 pm Europe/Berlin

Outage/Interruption [INFO] solved

     
Systems:   CEPH
Start:   2017-06-20 at 7:45 pm Europe/Berlin
End:   2017-06-20 at 10:00 pm Europe/Berlin
Description:   The Problem is solved and customer receives detailed information
Affected:   All customers with shared storage and virtual machines.
20 June 2017 9:40 pm Europe/Berlin

Outage/Interruption [UPDATE]

     
Systems:   CEPH
Start:   2017-06-20 at 7:45 pm Europe/Berlin
Description:   There were problems with CEPH storage. The problem is solved and we are making rework
Affected:   All customers with shared storage and virtual machines.
20 June 2017 7:45 pm Europe/Berlin

Outage/Interruption [INFO]

     
Systems:   CEPH
Start:   2017-06-20 at 7:45 pm Europe/Berlin
Description:   There are problems with CEPH storage. We are working urgently on it
Affected:   All customers with shared storage and virtual machines.
14 June 2017 09:48 am Europe/Berlin

Outage/Interruption [INFO] solved

     
Systems:   CEPH
End:   2017-06-14 at 09:48 am Europe/Berlin
Description:   The problem has beedn solved
Affected:   All customers with shared storage and virtual machines.
14 June 2017 09:40 am Europe/Berlin

Outage/Interruption [INFO]

     
Systems:   CEPH
Start:   2017-06-14 at 09:40 am Europe/Berlin
Description:   There were problems with CEPH storage. Access to data stored here was limited at short notice.
Affected:   All customers with shared storage and virtual machines.
10 June 2017 01:35 am Europe/Berlin

Ceph storage maintenance

     
Systems:   Ceph Storage
Start:   2017-06-10 at 01:00 am Europe/Berlin
End:   2017-06-10 at 01:35 am Europe/Berlin
Description:   No interruptions occured.
Affected:   Customers with Managed Hosting VMs and NFS-Storage.
10 June 2017 01:00 am Europe/Berlin

Ceph storage maintenance

     
Systems:   Ceph Storage
Start:   2017-06-10 at 01:00 am Europe/Berlin
End:   Planned for 2017-06-10 at 05:00 am Europe/Berlin
Description:   Ceph Storage maintenance. We expect no interruptions.
Affected:   Customers with Managed Hosting VMs and NFS-Storage.
10 June 2017 01:00 am Europe/Berlin

Ceph storage maintenance announcement [INFO]

     
Systems:   Ceph
Start:   Planned for 2017-06-10 at 01:00 am Europe/Berlin
End:   Planned for 2017-06-10 at 05:00 am Europe/Berlin
Description:   In the above period will be held an maintenance work and optimizations on ceph.
Affected:   All customers with ceph-storage (nfs) or virtual servers.
23 May 2017 02:00 am Europe/Berlin

Maintenance Start Ceph optimization

     
Systems:   Ceph Storage
Start:   2017-05-23 at 01:00 am Europe/Berlin
End:   2017-05-23 at 02:00 am Europe/Berlin
Description:   No interruptions occurred.
Affected:   Customers with Managed Hosting VMs and NFS-Storage.
23 May 2017 01:00 am Europe/Berlin

Maintenance Start Ceph optimization

     
Systems:   Ceph Storage
Start:   2017-05-23 at 01:00 am Europe/Berlin
End:   Planned for 2017-05-23 at 05:00 am Europe/Berlin
Description:   We will optimize the Ceph configuration. We expect no interruptions.
Affected:   Customers with Managed Hosting VMs and NFS-Storage.
19 May 2017 02:35 pm Europe/Berlin

Maintenance announcement Ceph

     
Systems:   Ceph
Start:   2017-05-23 at 01:00 am Europe/Berlin
End:   Planned for 2017-05-23 at 05:00 am Europe/Berlin
Description:   In the above period will be held upgrade work and optimizations on our storage components. We are expecting no outages during maintenance.
Affected:   All Customers with storage (nfs) or virtual machines
11 May 2017 21:45 pm Europe/Berlin

DDos solved [INFO]

     
Systems:   All systems assigned to AS12337
End:   2017-05-11 at 21:40 Europe/Berlin
Description:   Due to a DDoS attack the above mentioned services were noticing less to major packet loss. We solved that issue
Affected:   All customers using IPs of AS12337
11 May 2017 17:30 pm Europe/Berlin

DDos attack [INFO]

     
Systems:   All systems assigned to AS12337
Start:   2017-05-11 at 17:30 Europe/Berlin
Description:   Due to a DDoS attack the above mentioned services are currently noticing less to major packet loss. We are working on that issue.
Affected:   All customers using IPs of AS12337
10 May 2017 05:05 am Europe/Berlin

Maintenance End Loadbalancer Software Update

     
Systems:   Loadbalancers
Start:   2017-05-10 at 01:00 am Europe/Berlin
End:   2017-05-10 at 05:00 am Europe/Berlin
Description:   Successful update of our Loadbalancer Software. All systems and services are up and running.
Affected:   Customers with Managed Hosting.
10 May 2017 03:45 am Europe/Berlin

Maintenance Start Loadbalancer Software Update

     
Systems:   Loadbalancers
Start:   2017-05-10 at 04:00 am Europe/Berlin
End:   Planned for 2017-05-10 at 05:00 am Europe/Berlin
Description:   We will be updating the software on our Loadbalancers. Due to takeover, there might occur a brief interruption.
Affected:   Customers with Managed Hosting.
21 April 2017 10:20 am Europe/Berlin

Maintenance announcement Loadbalancer Software Update

     
Systems:   Loadbalancers
Start:   Planned for 2017-05-10 at 01:00 am Europe/Berlin
End:   Planned for 2017-05-10 at 05:00 am Europe/Berlin
Description:   We will be updating the software on our Loadbalancers. Due to takeover, there might occur a brief interruption.
Affected:   Customers with Managed Hosting.
10 April 2017 02:20 pm Europe/Berlin

CANCELLED - Maintenance announcement Loadbalancer Software Update

     
Systems:   Loadbalancers
Start:   Planned for 2017-04-12 at 01:00 am Europe/Berlin
End:   Planned for 2017-04-12 at 05:00 am Europe/Berlin
Description:   We will be updating the software on our Loadbalancers. Due to takeover, there might occur a brief interruption.
Affected:   Customers with Managed Hosting.
21 March 2017 10:50 am Europe/Berlin

Interruption to Netways Web Services solved

     
Systems:   NWS
End:   2017-03-21 at 10:50 am Europe/Berlin
Description:   Unfortunately, there was an interruption to our Netways Web Services. Service is back up and working by now.
Affected:   All Netways Web Services Customers
21 March 2017 10:05 am Europe/Berlin

Interruption to Netways Web Services

     
Systems:   NWS
Start:   2017-03-21 at 10:05 am Europe/Berlin
Description:   Unfortunately, we are experiencing an interruption to our Netways Web Services.
Affected:   All Netways Web Services Customers
09 March 2017 11:55 pm Europe/Berlin

DDoS Attack

     
Systems:   All systems assigned to AS61303
End:   2017-03-09 at 10:29 am Europe/Berlin
Description:   Due to a DDoS attack the above mentioned services are currently noticing less to major packet loss. After inspecting the malicous traffic, it is filtered by our DDoS prevention provider now. We are sorry for the trouble caused.
Affected:   All customers using IPs of AS61303
09 March 2017 8:46 pm Europe/Berlin

DDoS Attack

     
Systems:   All systems assigned to AS61303
Start:   2017-03-09 at 8:46 am Europe/Berlin
Description:   Due to a DDoS attack the above mentioned services are currently noticing less to major packet loss.
Affected:   All customers using IPs of AS61303
04 March 2017 03:05 am Europe/Berlin

End Scheduled Maintenance

     
Systems:   Loadbalancer, Ceph Cache Tier Configuration and Ceph NFS Exporter
End:   2017-03-04 at 03:05 am Europe/Berlin
Description:   All maintenance issues has been successfully finished without service interruptions.
Affected:   Customers with CEPH Storage and Managed Hosting.
04 March 2017 01:00 am Europe/Berlin

Start Scheduled Maintenance

     
Systems:   Loadbalancer, Ceph Cache Tier Configuration and Ceph NFS Exporter
Start:   2017-03-04 at 01:00 am Europe/Berlin
End:   2017-03-04 at 05:00 am Europe/Berlin
Description:   There will be hardwaretesing on one of our loadbalancer, during the failovertest short interruptions may occur. Also we will adjust the configuration of our CephCacheTier and replace a harddisk of a Ceph NFS Exporter.
Affected:   Customers with CEPH Storage and Managed Hosting.
27 February 2017 04:05 pm Europe/Berlin

Network problems solved on external monitoring satellite

     
Systems:   External monitoring satellite
End:   2017-02-27 at 04:05 pm Europe/Berlin
Description:   The error has been fixed and the monitoring works again in full extent.
Affected:   Customers with additional external services monitoring.
27 February 2017 02:50 pm Europe/Berlin

Network problems on external monitoring satellite

     
Systems:   External monitoring satellite
Start:   2017-02-27 at 02:50 pm Europe/Berlin
Description:   One of our external monitoring satellites is experiencing network problems. As soon as the problem has been resolved, we will inform you.
Affected:   Customers with additional external services monitoring.
22 February 2017 05:00 am Europe/Berlin

Maintenance end Ceph

     
Systems:   Ceph
End:   2017-02-22 at 05:00 am Europe/Berlin
Description:   The maintenance work is successfully finished.
Affected:   All Customers
22 February 2017 01:00 am Europe/Berlin

Maintenance start Ceph

     
Systems:   Ceph
Start:   2017-02-22 at 01:00 am Europe/Berlin
End:   Planned for 2017-02-22 at 05:00 am Europe/Berlin
Description:   In the above period will be held upgrade work on our storage components. We are expecting no outages during maintenance. There could be higher latency on the system.
Affected:   All Customers
20 February 2017 04:40 pm Europe/Berlin

Outage Firewal solved

     
Systems:   Webservices
End:   2017-02-20 at 04:40 pm Europe/Berlin
Description:   The firewall is working fine again. The problems have been resolved
Affected:   All hosting customers
20 February 2017 04:25 pm Europe/Berlin

Outage Firewall

     
Systems:   Webservices
Start:   2017-02-20 at 04:25 pm Europe/Berlin
Description:   We have an outage on one of our firewalls
Affected:   All customers
13 February 2017 02:38 pm Europe/Berlin

Maintenance announcement Ceph

     
Systems:   Ceph
Start:   2017-02-22 at 01:00 am Europe/Berlin
End:   Planned for 2017-02-22 at 05:00 am Europe/Berlin
Description:   In the above period will be held upgrade work on our storage components. We are expecting no outages during maintenance. There could be higher latency on the system.
Affected:   All Customers
02 February 2017 06:00 am Europe/Berlin

Maintenance end Network

     
Systems:   NETWORK
End:   2017-02-02 at 05:00 am Europe/Berlin
Description:   The maintenance work is successfully finished.
Affected:   All Customers
02 February 2017 01:00 am Europe/Berlin

Maintenance start Network

     
Systems:   NETWORK
Start:   2017-02-02 at 01:00 am Europe/Berlin
End:   Planned for 2017-02-02 at 05:00 am Europe/Berlin
Description:   There must be urgent maintenance work on the network core stack. There could be higher latency on the systems.
Affected:   All Customers
30 January 2017 02:45 pm Europe/Berlin

Maintenance announcement Network

     
Systems:   NETWORK
Start:   2017-02-02 at 01:00 am Europe/Berlin
End:   Planned for 2017-02-02 at 05:00 am Europe/Berlin
Description:   There must be urgent maintenance work on the network core stack. There could be higher latency on the systems.
Affected:   All Customers
27 January 2017 05:00 am Europe/Berlin

Maintenance end Ceph

     
Systems:   Ceph
End:   2017-01-27 at 05:00 am Europe/Berlin
Description:   All maintenance work has been completed successfully.
Affected:   All Customers
27 January 2017 01:00 am Europe/Berlin

Maintenance start Ceph

     
Systems:   Ceph
Start:   2017-01-27 at 01:00 am Europe/Berlin
End:   Planned for 2017-01-27 at 05:00 am Europe/Berlin
Description:   In the above period will be held upgrade work on our storage components. We are expecting no outages during maintenance. There could be higher latency on the system.
Affected:   All Customers
23 January 2017 03:38 pm Europe/Berlin

Maintenance announcement Ceph

     
Systems:   Ceph
Start:   2017-01-27 at 01:00 am Europe/Berlin
End:   Planned for 2017-01-27 at 05:00 am Europe/Berlin
Description:   In the above period will be held upgrade work on our storage components. We are expecting no outages during maintenance. There could be higher latency on the system.
Affected:   All Customers
18 January 2017 06:00 am Europe/Berlin

Maintenance end Firewall / Loadbalancer / Ceph

     
Systems:   Firewall / Loadbalancer / Ceph
End:   2017-01-18 at 06:00 am Europe/Berlin
Description:   All maintenance work has been completed successfully.
Affected:   All Customers
18 January 2017 01:00 am Europe/Berlin

Maintenance start Firewall / Loadbalancer / Ceph

     
Systems:   Firewall / Loadbalancer / Ceph
Start:   2017-01-18 at 01:00 am Europe/Berlin
End:   Planned for 2017-01-18 at 05:00 am Europe/Berlin
Description:   In the above period will be held upgrade work on main network components. We are expecting short outages during maintenance.
Affected:   All Customers
21 December 2016 05:30 pm Europe/Berlin

Maintenance announcement Firewall / Loadbalancer / Ceph

     
Systems:   Firewall / Loadbalancer / Ceph
Start:   2017-01-18 at 01:00 am Europe/Berlin
End:   Planned for 2017-01-18 at 05:00 am Europe/Berlin
Description:   In the above period will be held upgrade work on main network components.
Affected:   All Customers