NMS Status Page

This is the status page of NETWAYS Managed Services. In case of service interruptions we will keep you informed here.

25 September 2017 0:00 am Europe/Berlin

Softwareupgrade Core-Router

     
Systems:   Core-Router
Start:   Planned for 2017-09-25 at 0:00 am Europe/Berlin
End:   Planned for 2017-09-25 at 06:00 am Europe/Berlin
Description:   Customers with redundant connection will not have any outage. Customers with non-redundant connection will have a downtime for about 20 minutes.
Affected:   All Customers
13 September 2017 09:42 am Europe/Berlin

Company Event

     
Systems:   Limited Customer Service / Company Event NETWAYS GmbH
Start:   2017-09-29 at 09:00 am Europe/Berlin
End:   2017-09-29 at 06:00 pm Europe/Berlin
Description:   Company Event. Limited customer service during this time.
Affected:   All customers with Support-Contracts.
13 September 2017 11:40 am Europe/Berlin

Configuration change on Layer2 connections on backbone

     
Systems:   Layer2 connections on noris network backbone
Start:   2017-09-25 at 00:00 am Europe/Berlin
End:   Planned for 2017-09-25 at 05:00 am Europe/Berlin
Description:   Due to a recommendation of our network equipment vendor noris network changes the configuration of Layer2 connections in the backbone of noris network AG.
Affected:   All Customers with L2 connections through noris, due the redundancy we do not except any interruptions.
11 September 2017 04:09 pm Europe/Berlin

Company Event

     
Systems:   Limited Customer Service / Company Event NETWAYS Managed Services GmbH
Start:   2017-09-22 at 09:00 am Europe/Berlin
End:   2017-09-22 at 06:00 pm Europe/Berlin
Description:   Company Event. Limited customer service during this time.
Affected:   All customers with Hosting and Hosting-Support.
31 August 2017 02:00 pm Europe/Berlin

Company Event

     
Systems:   Limited Customer Service / Company Event
Start:   2017-09-13 at 02:00 pm Europe/Berlin
End:   Planned for 2017-09-15 at 06:00 pm Europe/Berlin
Description:   Company Event. Limited customer service during this time.
Affected:   All customers.
09 August 2017 06:14 pm Europe/Berlin

DDos attack on AS12337[ALERT]

     
Systems:   All systems assigned to AS12337
Start:   2017-08-09 at 17:11 Europe/Berlin
End:   2017-08-09 at 17:48 Europe/Berlin
Description:   Due to a DDoS attack the above mentioned services are currently noticing less to major packet loss. Attack was blocked
Affected:   All customers using IPs of AS12337
09 August 2017 06:08 pm Europe/Berlin

DDos attack on AS12337[ALERT]

     
Systems:   All systems assigned to AS12337
Start:   2017-08-09 at 17:11 Europe/Berlin
End:   2017-08-09 at 17:48 Europe/Berlin
Description:   Due to a DDoS attack the above mentioned services are currently noticing less to major packet loss. We are working on that issue.
Affected:   All customers using IPs of AS12337
25 July 2017 03:20 am Europe/Berlin

Maintenance announcement Firewall / Loadbalancer / Ceph

     
Systems:   Firewall / Loadbalancer / Ceph
Start:   2017-07-25 at 01:00 am Europe/Berlin
End:   2017-07-25 at 03:20 am Europe/Berlin
Description:   No interruptions occured.
Affected:   All Customers with ceph-storage, shared-loadbalancers, shared-firewalls and virtual-machines.
25 July 2017 01:00 am Europe/Berlin

Maintenance announcement Firewall / Loadbalancer / Ceph

     
Systems:   Firewall / Loadbalancer / Ceph
Start:   2017-07-25 at 01:00 am Europe/Berlin
End:   Planned for 2017-07-25 at 05:00 am Europe/Berlin
Description:   Ceph Storage maintenance / Firewall and Loadbalancer failover test.
Affected:   All Customers with ceph-storage, shared-loadbalancers, shared-firewalls and virtual-machines.
20 July 2017 10:15 am Europe/Berlin

Maintenance announcement Firewall / Loadbalancer / Ceph

     
Systems:   Firewall / Loadbalancer / Ceph
Start:   2017-07-25 at 01:00 am Europe/Berlin
End:   Planned for 2017-07-25 at 05:00 am Europe/Berlin
Description:   In the above period will be held an update work on ceph. In addition, we will perform our semi-annual failover tests for the firewalls and load balancers.
Affected:   All Customers with ceph-storage, shared-loadbalancers, shared-firewalls and virtual-machines.
18 July 2017 01:00 am Europe/Berlin

Company Event

     
Systems:   Limited Customer Service
Start:   2017-07-21 at 09:30 am Europe/Berlin
End:   Planned for 2017-07-21 at 12:30 pm Europe/Berlin
Description:   Company Event. No customer Services during this time. Please contact our 24x7 Support in urgent cases.
Affected:   All customers.
29 June 2017 02:40 am Europe/Berlin

Ceph storage maintenance

     
Systems:   Ceph Storage
Start:   2017-06-29 at 01:00 am Europe/Berlin
End:   2017-06-29 at 02:40 am Europe/Berlin
Description:   No interruptions occured.
Affected:   Customers with Managed Hosting VMs and NFS-Storage.
29 June 2017 01:00 am Europe/Berlin

Ceph storage maintenance

     
Systems:   Ceph Storage
Start:   2017-06-29 at 01:00 am Europe/Berlin
End:   Planned for 2017-06-29 at 05:00 am Europe/Berlin
Description:   Ceph Storage maintenance. We expect no interruptions.
Affected:   Customers with Managed Hosting VMs and NFS-Storage.
26 June 2017 01:50 pm Europe/Berlin

Ceph storage maintenance announcement [INFO]

     
Systems:   Ceph
Start:   Planned for 2017-06-29 at 01:00 am Europe/Berlin
End:   Planned for 2017-06-29 at 05:00 am Europe/Berlin
Description:   In the above period will be held an expansion work on ceph cluster.
Affected:   All customers with ceph-storage (nfs) or virtual servers. There are no interruptions expected
22 June 2017 3:00 pm Europe/Berlin

Outage/Interruption [INFO] solved

     
Systems:   CEPH
Start:   2017-06-20 at 7:45 pm Europe/Berlin
End:   2017-06-20 at 10:00 pm Europe/Berlin
Description:   The Problem is solved and customer receives detailed information
Affected:   All customers with shared storage and virtual machines.
20 June 2017 9:40 pm Europe/Berlin

Outage/Interruption [UPDATE]

     
Systems:   CEPH
Start:   2017-06-20 at 7:45 pm Europe/Berlin
Description:   There were problems with CEPH storage. The problem is solved and we are making rework
Affected:   All customers with shared storage and virtual machines.
20 June 2017 7:45 pm Europe/Berlin

Outage/Interruption [INFO]

     
Systems:   CEPH
Start:   2017-06-20 at 7:45 pm Europe/Berlin
Description:   There are problems with CEPH storage. We are working urgently on it
Affected:   All customers with shared storage and virtual machines.
14 June 2017 09:48 am Europe/Berlin

Outage/Interruption [INFO] solved

     
Systems:   CEPH
End:   2017-06-14 at 09:48 am Europe/Berlin
Description:   The problem has beedn solved
Affected:   All customers with shared storage and virtual machines.
14 June 2017 09:40 am Europe/Berlin

Outage/Interruption [INFO]

     
Systems:   CEPH
Start:   2017-06-14 at 09:40 am Europe/Berlin
Description:   There were problems with CEPH storage. Access to data stored here was limited at short notice.
Affected:   All customers with shared storage and virtual machines.
10 June 2017 01:35 am Europe/Berlin

Ceph storage maintenance

     
Systems:   Ceph Storage
Start:   2017-06-10 at 01:00 am Europe/Berlin
End:   2017-06-10 at 01:35 am Europe/Berlin
Description:   No interruptions occured.
Affected:   Customers with Managed Hosting VMs and NFS-Storage.
10 June 2017 01:00 am Europe/Berlin

Ceph storage maintenance

     
Systems:   Ceph Storage
Start:   2017-06-10 at 01:00 am Europe/Berlin
End:   Planned for 2017-06-10 at 05:00 am Europe/Berlin
Description:   Ceph Storage maintenance. We expect no interruptions.
Affected:   Customers with Managed Hosting VMs and NFS-Storage.
10 June 2017 01:00 am Europe/Berlin

Ceph storage maintenance announcement [INFO]

     
Systems:   Ceph
Start:   Planned for 2017-06-10 at 01:00 am Europe/Berlin
End:   Planned for 2017-06-10 at 05:00 am Europe/Berlin
Description:   In the above period will be held an maintenance work and optimizations on ceph.
Affected:   All customers with ceph-storage (nfs) or virtual servers.
23 May 2017 02:00 am Europe/Berlin

Maintenance Start Ceph optimization

     
Systems:   Ceph Storage
Start:   2017-05-23 at 01:00 am Europe/Berlin
End:   2017-05-23 at 02:00 am Europe/Berlin
Description:   No interruptions occurred.
Affected:   Customers with Managed Hosting VMs and NFS-Storage.
23 May 2017 01:00 am Europe/Berlin

Maintenance Start Ceph optimization

     
Systems:   Ceph Storage
Start:   2017-05-23 at 01:00 am Europe/Berlin
End:   Planned for 2017-05-23 at 05:00 am Europe/Berlin
Description:   We will optimize the Ceph configuration. We expect no interruptions.
Affected:   Customers with Managed Hosting VMs and NFS-Storage.
19 May 2017 02:35 pm Europe/Berlin

Maintenance announcement Ceph

     
Systems:   Ceph
Start:   2017-05-23 at 01:00 am Europe/Berlin
End:   Planned for 2017-05-23 at 05:00 am Europe/Berlin
Description:   In the above period will be held upgrade work and optimizations on our storage components. We are expecting no outages during maintenance.
Affected:   All Customers with storage (nfs) or virtual machines
11 May 2017 21:45 pm Europe/Berlin

DDos solved [INFO]

     
Systems:   All systems assigned to AS12337
End:   2017-05-11 at 21:40 Europe/Berlin
Description:   Due to a DDoS attack the above mentioned services were noticing less to major packet loss. We solved that issue
Affected:   All customers using IPs of AS12337
11 May 2017 17:30 pm Europe/Berlin

DDos attack [INFO]

     
Systems:   All systems assigned to AS12337
Start:   2017-05-11 at 17:30 Europe/Berlin
Description:   Due to a DDoS attack the above mentioned services are currently noticing less to major packet loss. We are working on that issue.
Affected:   All customers using IPs of AS12337
10 May 2017 05:05 am Europe/Berlin

Maintenance End Loadbalancer Software Update

     
Systems:   Loadbalancers
Start:   2017-05-10 at 01:00 am Europe/Berlin
End:   2017-05-10 at 05:00 am Europe/Berlin
Description:   Successful update of our Loadbalancer Software. All systems and services are up and running.
Affected:   Customers with Managed Hosting.
10 May 2017 03:45 am Europe/Berlin

Maintenance Start Loadbalancer Software Update

     
Systems:   Loadbalancers
Start:   2017-05-10 at 04:00 am Europe/Berlin
End:   Planned for 2017-05-10 at 05:00 am Europe/Berlin
Description:   We will be updating the software on our Loadbalancers. Due to takeover, there might occur a brief interruption.
Affected:   Customers with Managed Hosting.
21 April 2017 10:20 am Europe/Berlin

Maintenance announcement Loadbalancer Software Update

     
Systems:   Loadbalancers
Start:   Planned for 2017-05-10 at 01:00 am Europe/Berlin
End:   Planned for 2017-05-10 at 05:00 am Europe/Berlin
Description:   We will be updating the software on our Loadbalancers. Due to takeover, there might occur a brief interruption.
Affected:   Customers with Managed Hosting.
10 April 2017 02:20 pm Europe/Berlin

CANCELLED - Maintenance announcement Loadbalancer Software Update

     
Systems:   Loadbalancers
Start:   Planned for 2017-04-12 at 01:00 am Europe/Berlin
End:   Planned for 2017-04-12 at 05:00 am Europe/Berlin
Description:   We will be updating the software on our Loadbalancers. Due to takeover, there might occur a brief interruption.
Affected:   Customers with Managed Hosting.
21 March 2017 10:50 am Europe/Berlin

Interruption to Netways Web Services solved

     
Systems:   NWS
End:   2017-03-21 at 10:50 am Europe/Berlin
Description:   Unfortunately, there was an interruption to our Netways Web Services. Service is back up and working by now.
Affected:   All Netways Web Services Customers
21 March 2017 10:05 am Europe/Berlin

Interruption to Netways Web Services

     
Systems:   NWS
Start:   2017-03-21 at 10:05 am Europe/Berlin
Description:   Unfortunately, we are experiencing an interruption to our Netways Web Services.
Affected:   All Netways Web Services Customers
09 March 2017 11:55 pm Europe/Berlin

DDoS Attack

     
Systems:   All systems assigned to AS61303
End:   2017-03-09 at 10:29 am Europe/Berlin
Description:   Due to a DDoS attack the above mentioned services are currently noticing less to major packet loss. After inspecting the malicous traffic, it is filtered by our DDoS prevention provider now. We are sorry for the trouble caused.
Affected:   All customers using IPs of AS61303
09 March 2017 8:46 pm Europe/Berlin

DDoS Attack

     
Systems:   All systems assigned to AS61303
Start:   2017-03-09 at 8:46 am Europe/Berlin
Description:   Due to a DDoS attack the above mentioned services are currently noticing less to major packet loss.
Affected:   All customers using IPs of AS61303
04 March 2017 03:05 am Europe/Berlin

End Scheduled Maintenance

     
Systems:   Loadbalancer, Ceph Cache Tier Configuration and Ceph NFS Exporter
End:   2017-03-04 at 03:05 am Europe/Berlin
Description:   All maintenance issues has been successfully finished without service interruptions.
Affected:   Customers with CEPH Storage and Managed Hosting.
04 March 2017 01:00 am Europe/Berlin

Start Scheduled Maintenance

     
Systems:   Loadbalancer, Ceph Cache Tier Configuration and Ceph NFS Exporter
Start:   2017-03-04 at 01:00 am Europe/Berlin
End:   2017-03-04 at 05:00 am Europe/Berlin
Description:   There will be hardwaretesing on one of our loadbalancer, during the failovertest short interruptions may occur. Also we will adjust the configuration of our CephCacheTier and replace a harddisk of a Ceph NFS Exporter.
Affected:   Customers with CEPH Storage and Managed Hosting.
27 February 2017 04:05 pm Europe/Berlin

Network problems solved on external monitoring satellite

     
Systems:   External monitoring satellite
End:   2017-02-27 at 04:05 pm Europe/Berlin
Description:   The error has been fixed and the monitoring works again in full extent.
Affected:   Customers with additional external services monitoring.
27 February 2017 02:50 pm Europe/Berlin

Network problems on external monitoring satellite

     
Systems:   External monitoring satellite
Start:   2017-02-27 at 02:50 pm Europe/Berlin
Description:   One of our external monitoring satellites is experiencing network problems. As soon as the problem has been resolved, we will inform you.
Affected:   Customers with additional external services monitoring.
22 February 2017 05:00 am Europe/Berlin

Maintenance end Ceph

     
Systems:   Ceph
End:   2017-02-22 at 05:00 am Europe/Berlin
Description:   The maintenance work is successfully finished.
Affected:   All Customers
22 February 2017 01:00 am Europe/Berlin

Maintenance start Ceph

     
Systems:   Ceph
Start:   2017-02-22 at 01:00 am Europe/Berlin
End:   Planned for 2017-02-22 at 05:00 am Europe/Berlin
Description:   In the above period will be held upgrade work on our storage components. We are expecting no outages during maintenance. There could be higher latency on the system.
Affected:   All Customers
20 February 2017 04:40 pm Europe/Berlin

Outage Firewal solved

     
Systems:   Webservices
End:   2017-02-20 at 04:40 pm Europe/Berlin
Description:   The firewall is working fine again. The problems have been resolved
Affected:   All hosting customers
20 February 2017 04:25 pm Europe/Berlin

Outage Firewall

     
Systems:   Webservices
Start:   2017-02-20 at 04:25 pm Europe/Berlin
Description:   We have an outage on one of our firewalls
Affected:   All customers
13 February 2017 02:38 pm Europe/Berlin

Maintenance announcement Ceph

     
Systems:   Ceph
Start:   2017-02-22 at 01:00 am Europe/Berlin
End:   Planned for 2017-02-22 at 05:00 am Europe/Berlin
Description:   In the above period will be held upgrade work on our storage components. We are expecting no outages during maintenance. There could be higher latency on the system.
Affected:   All Customers
02 February 2017 06:00 am Europe/Berlin

Maintenance end Network

     
Systems:   NETWORK
End:   2017-02-02 at 05:00 am Europe/Berlin
Description:   The maintenance work is successfully finished.
Affected:   All Customers
02 February 2017 01:00 am Europe/Berlin

Maintenance start Network

     
Systems:   NETWORK
Start:   2017-02-02 at 01:00 am Europe/Berlin
End:   Planned for 2017-02-02 at 05:00 am Europe/Berlin
Description:   There must be urgent maintenance work on the network core stack. There could be higher latency on the systems.
Affected:   All Customers
30 January 2017 02:45 pm Europe/Berlin

Maintenance announcement Network

     
Systems:   NETWORK
Start:   2017-02-02 at 01:00 am Europe/Berlin
End:   Planned for 2017-02-02 at 05:00 am Europe/Berlin
Description:   There must be urgent maintenance work on the network core stack. There could be higher latency on the systems.
Affected:   All Customers
27 January 2017 05:00 am Europe/Berlin

Maintenance end Ceph

     
Systems:   Ceph
End:   2017-01-27 at 05:00 am Europe/Berlin
Description:   All maintenance work has been completed successfully.
Affected:   All Customers
27 January 2017 01:00 am Europe/Berlin

Maintenance start Ceph

     
Systems:   Ceph
Start:   2017-01-27 at 01:00 am Europe/Berlin
End:   Planned for 2017-01-27 at 05:00 am Europe/Berlin
Description:   In the above period will be held upgrade work on our storage components. We are expecting no outages during maintenance. There could be higher latency on the system.
Affected:   All Customers
23 January 2017 03:38 pm Europe/Berlin

Maintenance announcement Ceph

     
Systems:   Ceph
Start:   2017-01-27 at 01:00 am Europe/Berlin
End:   Planned for 2017-01-27 at 05:00 am Europe/Berlin
Description:   In the above period will be held upgrade work on our storage components. We are expecting no outages during maintenance. There could be higher latency on the system.
Affected:   All Customers
18 January 2017 06:00 am Europe/Berlin

Maintenance end Firewall / Loadbalancer / Ceph

     
Systems:   Firewall / Loadbalancer / Ceph
End:   2017-01-18 at 06:00 am Europe/Berlin
Description:   All maintenance work has been completed successfully.
Affected:   All Customers
18 January 2017 01:00 am Europe/Berlin

Maintenance start Firewall / Loadbalancer / Ceph

     
Systems:   Firewall / Loadbalancer / Ceph
Start:   2017-01-18 at 01:00 am Europe/Berlin
End:   Planned for 2017-01-18 at 05:00 am Europe/Berlin
Description:   In the above period will be held upgrade work on main network components. We are expecting short outages during maintenance.
Affected:   All Customers
21 December 2016 05:30 pm Europe/Berlin

Maintenance announcement Firewall / Loadbalancer / Ceph

     
Systems:   Firewall / Loadbalancer / Ceph
Start:   2017-01-18 at 01:00 am Europe/Berlin
End:   Planned for 2017-01-18 at 05:00 am Europe/Berlin
Description:   In the above period will be held upgrade work on main network components.
Affected:   All Customers